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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

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RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost

Heidi is an inspiring and innovative leader in the inside sales, contact center and live chat world who has driven amazing employee engagement with her company and her customers,” said Dani Apgar, Co-Founder and Executive Vice President of RapportBoost.AI.

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Contact Center AI: How It Can Transform Your CX

Playvox

AI enables customer service organizations to: Perform routine, simple tasks that are usually done by a human, improving productivity Automate basic requests that improve customer experiences Enable the workforce to efficiently handle more complex requests Contact center leaders tend to leverage AI for task automation as the low-hanging fruit.