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Omnichannel Strategy: How to Identify and Prioritize Customer Channels

Contact Center Pipeline

JULY 8, 2015

Last month, we shared insights from industry solutions providers about the top challenges that contact centers face when transitioning their strategy from multichannel to omnichannel, as well as the important first steps to take on your journey.

Multichannel 100
Multichannel industry solution Contact Center Call Center 100
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Verint Helps MSC Industrial Build on Customer Moments of Truth

Verint

SEPTEMBER 8, 2017

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.

industry solution 27
industry solution Personalization Customer Experience Customer Service 27
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