Call Center Contact Center Customer Experience Front-line service 
bold360 Blog
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. One of the biggest challenges is delivering consistent and valuable customer experience (CX). One of the biggest areas of impact will be redefining how we engage with our customers.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P
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