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Call Center

call center workforce

Workload forecasts

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center

Call Center Schedule adherence call center workforce Management

What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)

Babelforce

MAY 18, 2022

Call center forecasting is a set of practices that aims to determine the contact volume and number of agents needed to handle that contact volume over a set period of time. To increase forecast accuracy, use Excel and Workforce Management software. Call center forecasting fundamentals.

Workload forecasts

Workload forecasts Call Center Average Handle Time Abandon rate

Customer Contact Central

Workforce Management for Call Centers: What You Need to Know

What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)

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