Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. in the all-important Moment of Truth called the contact center interaction. For more information about Cisco Contact Center solutions visit us at Cisco.com.

Contact Center 97

Contact Center contact center solutions Transportation Government 97

Cisco - Contact Center

JANUARY 21, 2020

Narrowing the Call Center Gap. With new generations of new consumers speaking their mother tongue language when calling a contact center, the translation problem will not disappear anytime soon. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.

Contact Center 65

Contact Center contact center solutions Cloud contact Call Center 65

Cisco - Contact Center

FEBRUARY 18, 2020

Our goal continues to be to bring all our customers the latest technological innovations available today, regardless of whether they own their contact center system or subscribe to it as a service, and to give them a practical and simple path to the cloud at a pace that’s just right for them. For more information on Release 12.5,

Contact Center 113

Contact Center Enterprise Self service contact center solutions 113

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

Contact Center 62

Contact Center contact center solutions Virtual Agent Interactive Voice Response 62

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 59

Best practices Contact Center Cloud contact Enterprise 59

Cisco - Contact Center

FEBRUARY 19, 2020

As contact centers have long been under the influence of random customer and agent arrival patterns, the next generation of contact centers will have more levers to pull to make operating in “The Zone” a far more common occurrence. To learn more about Cisco Contact Center solutions, visit our website.

Contact Center 89

Contact Center contact center solutions Enterprise Engineering 89