ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

Talkdesk

AUGUST 17, 2016

There are some jobs that are just harder than others and call center agents have a difficult role to fill. In yesterday’s blog post , we gave tips #1-5 for helping your call center agents to succeed. The call center agent is the one closest to the customer and who best understands the ins and outs of a product. .

Call Center 41

Call Center Telemarketing Morale call center software 41

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features. Here’s how: 1.

call center software 40

call center software Morale Call Center call center solutions 40