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Agent burnout Schedule adherence contact center workforce Average Handle Time Service level Abandon rate contact center solutions Morale Metrics Employee engagement More Related Topics >
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Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time.

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Call Center Schedule adherence call center workforce Management 52
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What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)

Babelforce

MAY 18, 2022

Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. Workforce management software (WFM).

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Workload forecasts Call Center Average Handle Time Abandon rate 52
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