Insite Managed Solutions

DECEMBER 23, 2015

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Is an Improved Customer Experience Leading to Revenue Growth? Call Center Quality.

Call Center 40

Call Center call center workforce Coaching Contact Center 40

Fonolo

JUNE 21, 2018

You’ll hear from Ricardo Mejia, Vice President Centralized Services, First Service Credit Union, who will discuss how his contact center reduced abandon rates, improved the calling experience for customers and agents, and seized the opportunity to better manage spikes in call volume. Moderator: Amy Vigil.

Contact Center 52

Contact Center Abandon rate Management Call Center 52

Insite Managed Solutions

OCTOBER 14, 2015

Conference Topics vs Company Priorities. Managing the Millennial Workforce . Improving Workforce Management to Optimize Service Levels. Conference Chatter. Turning a Contact Center into a Profit Center. Is an Improved Customer Experience Leading to Revenue Growth? Call Center Quality.

Management 40

Management Abandon rate Metrics Contact Center 40

Verint

APRIL 23, 2018

The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. The conference provides an outstanding opportunity to discuss big ideas, bold innovations, and best practices to take back to the office and start using right away. There’s still time to register!

Best practices 31

Best practices Contact Center Feedback Customer Experience 31

Insite Managed Solutions

MAY 23, 2013

Customer Experience Design: Driven by economic pressures and commoditized services, call centers are using the customer experience landscape to differentiate themselves. Conference Topics vs Company Priorities. Managing the Millennial Workforce . Conference Chatter. Call Center Quality.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Share your perspectives on doing business with us in the Customer Experience Zone. Networking. Let’s do this, partner! We can’t wait to see you in Dallas!

Entertainment 36

Entertainment Best practices Journey mapping Management 36