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Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

Cisco - Contact Center

JANUARY 21, 2020

This arrival is turning an IT cost into a business strategy tool to increase Customer Experience, achieving higher customer service levels and quality, increasing the productivity of agents, and even lifting their traditional role to the new one: customer ADVISORS and CONSULTANTS.

Contact Center

Contact Center contact center solutions Cloud contact Call Center

When Elite Plumbers Wished They Had Workforce Management

Verint

AUGUST 7, 2017

This meant there were times when employees had little to do, and times when they could not meet guaranteed service levels. So, to address this issue, Elite Plumbers decided to invest in an advanced workforce management (WFM) system. Since the company’s formation, all employees had worked standard shifts.

Management

Management Service level Contact Center Call Center

Customer Contact Central

Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

When Elite Plumbers Wished They Had Workforce Management

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