article thumbnail

When Elite Plumbers Wished They Had Workforce Management

Verint

Imagine that it was a cold and snowy night. And starting at 6:30 a.m., the phones at “Elite Plumbers” begin ringing off the hook. Two brothers, Joseph and Henry Pendleton, started Elite Plumbers with the vision of delivering concierge-level plumbing service to serve upscale neighborhoods. Both had worked as plumbers for many years.