Product Alternatives

Top 10 Aircall Alternatives & Competitors

The primary focus for every enterprise today is customer experience. An enterprise can increase revenue by 10% to 15% by improving CX.

Open communication via call, email, and other channels is critical to delivering an excellent customer experience. The challenge today, however, is meeting customer expectations when it comes to communication.

Customers expect to reach you through a channel of their choice, connect with the right agent, and resolve their queries faster. Cloud-based platforms like Aircall help enterprises meet these expectations.

Cloud-based platforms like Aircall help enterprises meet these expectations. Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring, call queuing, call recording, insight cards, conversation intelligence, performance monitoring, and so on – features needed to enhance customer engagement.

While a popular solution Aircall is expensive to implement, and there are solutions in the market today that deliver better features at a competitive price. This article explores ten such Aircall alternatives leading the telephony and virtual call center space.

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business

  1. JustCall
  2. CloudTalk
  3. Nextiva
  4. Twilio
  5. 8×8
  6. Freshdesk
  7. Talkdesk
  8. Five9
  9. RingCentral
  10. OpenPhone

1. JustCall Overview

JustCall is a VoIP business phone system and contact center software. As one of the leading Aircall alternatives for small and mid-sized enterprises.

JustCall integrates all the important functionality needed within a contact center software – calls, messaging, calendar, automation, AI, and others – in a single, easy-to-use platform.

Along with delivering incredible business features, JustCall integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build an enriched customer engagement ecosystem. 

JustCall OverView

Top Features of JustCall

  • Conversation Intelligence – Craft winning pitches, and win deals with quality conversations using AI.
  • Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.
  • Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.
  • Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.
  • Auto dialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.
  • Call recording – Record and monitor agent calls to improve quality and performance.
  • Post numbers – Keep existing numbers when changing services to help customers reach you easily.
  • Automatic saving of customer details – Calls, texts, voicemails, etc, are automatically stored on the connected CRM without the need for any manual intervention.

Real Reviews From Trusted Sources and a Video Review

When zeroing in on the best VoIP system among hundreds of AirCall competitors, customer reviews are a treasure trove of real data you need to make an informed choice. Here is a glimpse of what users have to say about JustCall:

“What I like best is the commitment to making sure the customer is happy with the platform and features. The JustCall team has been there for us to make sure we are 100% satisfied.” (Michael C)

“I like that JustCall gives us the ability to drop voicemails when calling and allows us to automate the majority of our texts. It has saved me a ton of time in my day-to-day activities!” (William S)

“The phone system is convenient and easy to use. You can fully understand and use the application even without tutorials because of the accessibility of the functions. The customer service is beneficial as well.” (Pearl S)

JustCall Pros and Cons

JustCall Pros

  • Easy to implement and use
  • Supports over 100+ integrations, including Zapier, Salesforce, Hubspot, Pipedrive, Copper, Zoho, Zendesk, Freshdesk, Slack, and more.
  • More affordable than most Aircall competitors in the market and offers more sophisticated features at a comparatively lower cost.
  • Exceptional onboarding and training service
  • Powerful analytics and data-backed reporting
  • Easy to track customer conversation progress with call recording and dialogue tracking features
  • Responsive and helpful support team, dedicated knowledge center, and self-help guides
  • Round-the-clock multichannel (chat and email) and omnichannel (phone call, SMS, and IVR) support.

JustCall Cons

  • Reporting views could use more breakdowns
  • Some features could be difficult to implement in-house and might require help from the support team.

JustCall Star Ratings

The customer ratings of JustCall on multiple platforms are as follows:

JustCall Pricing Plans

  1. Essentials -$19 per user per month, billed annually
  2. Team – $29 per user, per month, billed annually
  3. Pro – $49 per user, per month, billed annually
  4. Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities. 

justcall-ai-product-pricing

Why Use JustCall As An Alternative to Aircall

  • JustCall delivers more features for a lesser price.
  • Pricing plans start at one user, whereas Aircall needs a minimum of three users to start.
  • Send bulk SMSs with JustCall.
  • Get live chat support along with email and ticket support with JustCall.
  • JustCall’s Chrome extension lets you make and receive calls from anywhere.

JustCall Is Best-suited for:

JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.

2. CloudTalk Overview

 CloudTalk Overview
Source: Cloudtalk

CloudTalk is another Aircall alternative. It is a cloud-based call center software designed for customer support and sales teams. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents.

It also integrates with third-party solutions like Hubspot, Zendesk, Pipedrive, and Intercom, allowing you to create an all-rounded, robust contact center solution.

Top Features of CloudTalk

  • Automatic call tracking and recording – Incoming calls can be tracked and recorded automatically or by the push of a button.
  • Call queuing – Inbound calls can be routed based on custom rules.
  • Internal extensions – Each agent is given a personal extension line so customers can reach them easily.
  • Voicemail – Voicemail can be enabled with personalized greetings.
  • Call masking – Mask private numbers to protect agents’ privacy.

Feedback on CloudTalk from Real-World Users

CloudTalk Pros CloudTalk Cons
The quality of calls (audio and video) is high Call connectivity relies on the internet connection and could lag at times
Provides a lot of features at an affordable price Setup can be complex for anyone new to cloud-based phone systems
Drag and drop workflow automation is easy to use Started in 2018, it is relatively new, and some features are in beta mode
Provides a 14-day free trial  

 CloudTalk Star Ratings

The customer ratings of CloudTalk on multiple platforms are:

  • G2– 4.2/5
  • Capterra– 4.4/5
  • TrustRadius– 9.0/10
  • Trustpilot– 4.4/5

CloudTalk Pricing Plans

CloudTalk offers four pricing plans, with each having a 14-day free trial:

  1. Starter – $25 per user, per month, billed annually
  2. Essential – $30 per user, per month, billed annually
  3. Expert – $50 per user, per month, billed annually
  4. Custom – On request

Why Use CloudTalk As An Alternative to Aircall

  • CloudTalk is priced lower than Aircall for the same number of users and period
  • The minimum number of users needed for CloudTalk is one instead of three for Aircall
  • CloudTalk offers multiple smart dialer options
  • Delivers advanced features like sentiment analytics

CloudTalk Is Best-suited for:

CloudTalk is a great solution for enterprises (of any size) looking to implement a cloud-based call center platform.

3. Nextiva Overview

Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations, and so on. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

 Nextiva Overview
Source: Nextiva

Top Features of Nextiva

  • Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.
  • Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.
  • Call pop – Agents get important caller information in a pop-up screen before they enter customer calls.
  • Call queues and smart routing – Incoming calls are distributed based on load, user details, and IVR responses.
  • Built-in CRM – The platform comes with an in-built CRM to support sales and support operations.

Feedback on Nextiva from Real-World Users

Nextiva Pros Nextiva Cons
The quality of service is very good Call quality can sometimes be poor, especially on the online platform
The in-built analytics dashboard makes tracking performance easy Integrations are not as robust as other solutions
The click-to-call system that integrates with Salesforce and the ability to chat through the desktop app makes communication with customers easy  
Good onboarding and available support teams 24×7  

Nextiva Star Ratings

The customer ratings of Nextiva on multiple platforms are:

  • G2– 4.4/5
  • Capterra– 4.1/5
  • TrustRadius– 7.7/10
  • Trustpilot– 3.3/5

Nextiva Pricing Plans

  1. Essential – $17.95 per user, per month
  2. Professional – $21.95 per user, per month
  3. Enterprise – $31.95 per user, per month
  4. Ultimate – $52.95 per user, per month

Why Use Nextiva As An Alternative to Aircall

  • Provides 360 Degree Feedback (complete customer view) as a feature that AirCall doesn’t.
  • Has alerts and ticket escalation.
  • Provides additional features like calendar management and benchmarking.
  • Provides onboarding features like employee coaching tools and an employee directory.

Nextiva Is Best-suited for:

Organizations of all sizes for telephony services are using Nextiva.

4. Twilio Overview

Twilio is a business communications platform that delivers an omnichannel solution by integrating real-time chat, calls, video, social media, WhatsApp, email, marketing campaigns, IoT, and so on. Twilio’s flexible pay-per-use model sets it apart from most brands in the market.

Twilio’s core features include call tracking, global conferencing, masked calling, social media integration, mass messaging alerts, and so on.

 Twilio Overview
source: Twilio

Top Features of Twilio

  • Call tracking – Track incoming call sources to attribute them to the right marketing campaign.
  • Global conferencing – Global dial-in so teams from any location can be added to conference calls.
  • Call masking – Temporary phone numbers protect agents and callers.
  • IVR routing – IVR routing assigns customer calls to the right agents based on user input.
  • Mass alerts – Use the messaging feature to send mass SMS/WhatsApp alerts.

Feedback on Twilio from Real-World Users

Twilio Pros Twilio Cons
Supports integration with CRMs, and other apps through platforms like Zapier Flexible pricing can be a problem for companies with high volumes of calls and messages
Delivers omnichannel capabilities Connections sometimes fail when used over a VPN
Quick support responses Data analytics could be more detailed
Extensive API documentation that makes implementation easy  
Messaging platform is incredibly fast  

Twilio Star Ratings

The customer ratings of Twilio on multiple platforms are as follows:

  • G2– 4.4/5
  • Capterra– 4.6/5
  • TrustRadius– 8.5/10
  • Trustpilot– 1.5/5

Twilio Pricing Plans

Twilio works on a pay-per-use model with average costs being:

  1. Voice – Starting at $0.0085/min to receive and $0.013/min to make a call
  2. Messaging – Starting at $0.0075 to send or receive a message
  3. Email – Starting at $14.95/month for up to 40k emails
  4. WhatsApp Business API – Starting at $0.0042 per WhatsApp Template message and $0.005 for session messages
  5. SMS, WhatsApp, Chat, and MMS – Starting at $0.05 per active user per month
  6. Video – Starting at $0.0015/min per participant

Why Use Twilio As An Alternative to Aircall

  • Twilio allows 2-Way Messaging.
  • A/B testing for improved campaigns is possible on Twilio.
  • Features like support ticket alerts and escalations are available on Twilio.
  • Campaign management and segmentation are possible.
  • Twilio supports workflow management.

Twilio Is Best-suited for:

Twilio is best suited for organizations of all sizes looking to implement an omnichannel communication platform.

5. 8×8 Overview

8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.

8x8 is a SaaS-based phone
source: 8×8

Top Features of 8×8

  • Unlimited calling, SMS, and fax – Depending on the plan, users can make calls and send messages and faxes for free.
  • Multi-level auto attendant – Using automation features like IVR and smart routing, customers are routed to the right agent for fast issue resolution.
  • Visual voicemail – Voicemails are recorded, transcribed, and sent via email, making them easy to access.
  • Local number porting & direct dial number – Retail numbers when chaining provides to ensure customers are not affected.

Feedback on 8×8 from Real-World Users

8×8 Pros 8×8 Cons
Integrates with a host of third-party solutions Admin console can seem complex to use
Has analytics, reporting, and CX journey mapping capabilities  Training provided can be improved
Setting up 8×8 is easy  
Calls and messages can be facilitated via laptops and mobile phones  

8×8 Star Ratings

The customer ratings of 8×8 on multiple platforms are:

  • G2– 4.1/5
  • Capterra– 4.0/5
  • TrustRadius– NA
  • Trustpilot– 2.2/5

8×8 Pricing Plans

8×8’s pricing plans for business communication solutions:

  1. Small business phone system – $15 per user, per month with a 30-day free trial
  2. Video, voice, and chat for teams – $24 per user, per month, billed annually
  3. Advanced call handling and analytics – $44 per user, per month, billed annually

Why Use 8×8 As An Alternative to Aircall 

  • 8×8 delivers 2-factor authentication.
  • Analytics and compliance reporting is possible with 8×8.
  • 8×8 uses automatic call distribution through the round-robin method.
  • Call monitoring and scripting are possible with 8×8.

8×8 Is Best-suited for:

8×8 is a good solution for enterprises looking to implement a customer communication platform for voice, video, and chat.

6. Freshdesk Overview

Freshdesk is a SaaS-based customer support software. Freshdesk has functions for ticketing, automated ticket routing, omnichannel integration, SLA management, phone system, messaging APIs, reporting and analytics, and so on.

Freshdesk also supports integrations with over 1000 solutions like Slack, WhatsApp, Shopify, MailChimp, and Salesforce.

Freshdesk Overview
source: Freshdesk

Top Features of Freshdesk

  • IVR routing – Custom IVR helps customers reach the right agents faster.
  • Call masking – Set up a local number with call masking to establish trust and help customers reach you easily.
  • Call monitoring and barging – Monitor live calls and hop in without interrupting the call to help agents and improve support quality.
  • Call conferencing – Multiple agents can be brought on to a single call whenever needed.
  • Call intervals – Time can be set aside between calls for agents to take notes, add feedback and send emails, and no calls will be routed to them during this time.

Feedback on Freshdesk from Real-World Users

Freshdesk Pros Freshdesk Cons
Easy to implement features to get started quickly Onboarding and training can be improved
Client support and issue management features are one of the best in the market Implementing a complete and custom setup can be complex
Has analytics and reporting dashboards Multiple products for different functions (calling, messaging, support, etc.)
24 x 7 support  
Integrates with many third-party platforms like Salesforce, WhatsApp, MailChimp, and so on  

Freshdesk Star Ratings

The customer ratings of Freshdesk on multiple platforms are:

  • G2– 4.4/5
  • Capterra– 4.5/5
  • TrustRadius– 8.5/10
  • Trustpilot– 3.8/5

Freshdesk Pricing Plans

Freshdesk’s features depend on which product you select –  Omnichannel suite, Support desk, Messaging, Contact Center, and Customer Success. The pricing plans (call charges separately) for each are:

  1. Free – $0 per user, per month, billed annually
  2. Growth – starting at $13 per user, per month, billed annually
  3. Pro – starting at $37 per user, per month, billed annually
  4. Enterprise – starting at $65 per user, per month, billed annually

Why Use Freshdesk As An Alternative to Aircall

  • Freshdesk is a more affordable solution with a wider range of features.
  • Freshdesk lets you start with a single user.
  • Has a free plan with the basic features.
  • Some features like vanity numbers and smart escalations are a part of the most basic plan.

Freshdesk Is Best-suited for:

Freshdesk is a great solution for enterprises (of any size) looking to implement a customer support platform.

7. Talkdesk Overview

Talkdesk is a browser-based virtual telephony solution. Talkdesk offers enterprise contact center functionality through features like call queues, voicemail, automated workflows, and more.

Talkdesk also integrates with third-party platforms like Zendesk, Slack, Salesforce, and over 20 other business solutions.

Top Features of Talkdesk

  • Intelligent routing – calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on.
  • AI agent – An NLP-enabled virtual agent can be deployed to support customers.
  • Agent assist – Provide real-time agent help to improve customer interaction quality.
  • Mobility – Talkdesk can be accessed by agents over a desktop and mobile phone enabling remote service.

Feedback on Talkdesk from Real-World Users

Talkdesk Pros Talkdesk Cons
Simple to implement and easy to use Pricing is on the higher side
In-built reporting features  
Easy integration with other leading business platforms  
Call performance and quality are good  
Great customer service and uptime  

Talkdesk Star Ratings

The customer ratings of Talkdesk on multiple platforms are:

  • G2– 4.4/5
  • Capterra– 4.5/5
  • TrustRadius– 8.7/10
  • Trustpilot– 4.0/5

Talkdesk Pricing Plans

  1. CX cloud essentials – $75 per user, per month
  2. CX cloud elevate – $95 per user, per month
  3. CX cloud elite – $125 per user, per month
  4. Experience clouds – on request

Why Use Talkdesk As An Alternative to Aircall

  • Talkdesk offers more features in its premium plan, like predictive dialer, escalation management, and call scripting.
  • You can opt to start with a single user with Talkdesk.
  • Although AirCall’s pricing is lower, it can be more expensive because you have to start with a minimum of 3 users.

Talkdesk Is Best-suited for:

Enterprises of all sizes and industries looking to implement contact center capabilities can use Talkdesk.

8. Five9 Overview

Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Five9’s in-built AI solution assists live agents in calls and chats to reduce churn and support costs.

Five9 integrates with business solutions like Salesforce, Zendesk, Netsuite, Microsoft Dynamics, and SugarCRM to help you create a complete suite of customer engagement tools.

Top Features of Five9

  • Skills-based routing – Customer calls are assigned to agents with the right skills to address their needs using routing rules.
  • Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information.
  • CTI screen pop – Caller information is presented to the agent as a pop-up, giving them all the information they need to service customers.
  • Call recording – Calls are recorded for quality and training.
  • Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement.

Feedback on Five9 from Real-World Users

Five9 Pros Five9 Cons
Deployment is quick The software can be complex to use
Feature-rich platform The platform sometimes encounters lag when loading and in between calls
Customer service is great  

Five9 Star Ratings

The customer ratings of Five9 on multiple platforms are:

  • G2– 4.0/5
  • Capterra– 4.2/5
  • TrustRadius– 7.9/10
  • Trustpilot– 3.7/5

Five9 Pricing Plans

Five9’s pricing plans, unlike most Aircall alternatives on our list, are not based on fixed features and users but rather on a range of functions built for complete teams (up to a thousand users and more). For complete features and limitations, you can request a quote here.

  1. Core – $149 per month
  2. Premium – $169 per month
  3. Optimum – $199 per month
  4. Ultimate – $229 per month

Why Use Five9 As An Alternative to Aircall

  • Five9 has advanced AI and machine learning-based features.
  • Five9 has additional features like customizable templates, data visualization, and employee coaching tools.

Five9 Is Best-suited for:

Five9 is a good solution for small, mid, and large-scaled enterprises looking for internet-based telephony and call center solutions.

9. RingCentral Overview

RingCentral is a cloud-based communication and collaboration platform. It was founded in 19 and was one of the first enterprise solutions for communication and collaboration via any device and location.

RingCentral integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce, along with robust video, phone, and messaging features.

Top Features of RingCentral

  • IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.
  • Mobility – RingCentral can be accessed over desktop and mobile devices.
  • Screen Recording – Record screens and calls for quality training.
  • Performance Management – Monitor live calls to help agents improve.

Feedback on RingCentral from Real-World Users

RingCentral Pros RingCentral Cons
Delivers consistent video ad audio performance even with huge volumes of calls Tasks and messages can get crowded in the dashboard
Seamlessly integrates with business solutions like Salesforce and O365 Reporting can be improved
Mobile and web app makes it easy to work from any device  
Dedicated account manager and 24×7 support  

RingCentral Star Ratings

The customer ratings of RingCentral on multiple platforms are:

  • G2– 3.9/5
  • Capterra– 4.2/5
  • TrustRadius– 7.0/10
  • Trustpilot– 1.5/5

RingCentral Pricing Plans

  1. Essentials – Message and phone features at $19.99 per user per month
  2. Standard – Message, video, and phone features at $27.99 per user per month
  3. Premium – Message, video, and phone features and an open API at $34.99 per user per month 
  4. Ultimate – Message, video, and phone features and an open API at $49.99 per user per month  

Why Use RingCentral As An Alternative to Aircall

  • RingCentral is more affordable than Aircall
  • RingCentral provides a 30-day trial
  • There are over 200 integrations with RingCentral, which is more than what Aircall offers
  • Features delivered by RingCentral are more robust for a lower price point

RingCentral Is Best-suited for

Enterprises of all sizes are looking to implement a communication and collaboration system. The pricing and features make it a great option for small and mid-sized enterprises.

10. OpenPhone Overview

OpenPhone is a telephony system, an app that adds business numbers to existing devices and is accessible via mobile devices and web browsers. It enables calling and messaging features and also comes with a lightweight CRM.

Top Features of OpenPhone

  • Multiple numbers – Multiple numbers for teams, individuals, and locations.
  • Call Recording – Calls can be recorded automatically or manually with a push of a button.
  • Call transfer – Live calls can be transferred to a different team member.
  • Call routing – Incoming calls can be routed to the right team based on routing rules.
  • Performance feedback – Calls can be monitored to help employees improve.

Feedback on OpenPhone from Real-World Users

OpenPhone Pros OpenPhoneCons
The app is easy to use on desktop and mobile Call quality can sometimes be choppy
Has a great UI that makes management easy Personal calls sometimes override ongoing app calls
Affordable product with robust features  
Customer service is incredible  
Integrates messages, voice mails, and phone calls in a single conversation thread  

OpenPhone Star Ratings

The customer ratings of OpenPhone on multiple platforms are:

  • G2– 4.8/5
  • Capterra– 4.4/5
  • TrustRadius– 9.5/10
  • Trustpilot– 4.0/5

OpenPhone Pricing Plans

  1. Standard – $10 per user, per month, billed annually
  2. Premium – $20 per user, per month, billed annually
  3. Enterprise – On request

Why Use OpenPhone As An Alternative to Aircall

  • OpenPhone is a more affordable solution
  • Customers have praised OpenPhone’s support
  • OpenPhone comes with a lightweight CRM

OpenPhone Is Best-suited for:

OpenPhone’s typical customers are startups and enterprises of all scales – small, mid, and large, looking for a phone and messaging platform.

Factors We Used to Evaluate These Aircall Alternatives

While analyzing thousands of customer reviews, we used multiple factors to evaluate and rank the top alternative phone services to AirCall.

Value For Money

We used the pricing tiers, affordability levels, customer perceptions about the degree of bang for their buck, etc., to build up this list.

Features

The range of features, including basic VoIP services (like call recording, voicemail, etc.) and advanced features (like integrations, IVR, CRM, etc.) offered by the VoIP software, influenced our list.

Flexibility

The platform’s suitability for enterprises of all sizes, whether big businesses or micro-enterprises, also influenced this list.

Customer Service

User experience on the customer service team’s quality, readiness, and responsiveness also helped us prepare this list.

Infrastructure

We also considered the infrastructural soundness of the software while preparing this list. We evaluated it through the platform’s international distribution of data centers to provide the best VoIP services.

Conclusion: Tips To Choose The Right Solution

Choosing the right call center software for your business can be challenging, especially when so many formidable choices exist. Fortunately, there are enough resources that can help you decide.

Read reviews – There are active online communities on sites like G2, Capterra, TrustRadius, and Trustpilot that post reviews, pros, and cons for platforms that are Aircall alternatives. Read through the feedback of your peers before choosing a solution.

Compare prices and features – Some solutions offer all features under a single plan, while some others split features by functions and sell them as separate plans. You will need to choose the right combination for your enterprise by comparing the features and pricing of each platform.

Demo your final selections – Almost every call center software in the market offers a free trial. Make use of this to test the solutions you have selected to see which one is the right fit for your enterprise.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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