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5 Outbound Calling Center Solutions to Save You Time and Money

Quality Contact Solutions

The right outbound calling center allows an organization to accomplish more with marketing and sales. Read on to learn five helpful outbound calling center services for any organization. Lead Generation and Qualification Generating qualified leads is a challenging but crucial part of the sales process.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions. Marie is responsible for client services for QCS SMB.

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What is the Cost to Outsource Call Center Services?

OctopusTech

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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Inbound call center outsourcing advantages

Quality Contact Solutions

Many companies outsource their inbound call center work. We all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience.

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Increased Member Engagement With Increased Renewals

Quality Contact Solutions

Increased Member Engagement Through Telemarketing Increases Renewals One key factor for year-over-year membership growth is a deliberate focus on engaging with members in various communication channels. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.”

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CECP Certification Earned by QCS Staff

Quality Contact Solutions

November 13, 2019 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Julie Kramme, Director of Sales and AJ Windle, Director of Client Engagement have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).

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Call quality monitoring best practices: Making the case for collaboration

Quality Contact Solutions

In my experience, a really great call center team works to integrate the feedback to the agents to ensure a consistent message is delivered to the agents. If you are hiring an outsource call center provider , I’d advise that before you make a selection be sure the candidate company has a good process for working with the agents.