3CLogic

AUGUST 11, 2020

According to a recent survey , only 10% of employees are able to establish a complete view of the relationship between their company and customer without toggling between several different platforms. Simply put, voice remains a key part of the customer service value chain, especially when digital channels fall short.

call center solutions 52

call center solutions Call Center Call flow CRM 52

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Make sure the solution is scalable (if you need it to be). Use the software to improve service.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

3CLogic

JULY 14, 2020

As a result, 66% of businesses are looking to invest in advanced analytics, such as Voice AI, to tap into the hidden insights of their call data and leverage tools such as Natural Language Processing (NLP) and sentiment analysis, to take their customers’ experience to the next level. Improving the Customer Experience.

Analytics 96

Analytics Call Center First call resolution Coaching 96

JustCall

JANUARY 30, 2023

With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks. A study by The Northridge Group found that 73 percent of customers experience long wait times when needing to reach a human service agent.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

Talkdesk

MAY 17, 2016

Talkdesk for Slack offers call center teams a new way to use internal communications to improve the customer experience. Customer Sentiment Score is currently in closed beta. Get a trial of our call center solution and become a part of the customer communication revolution!

APIs 40

APIs Call Logging call center software Call Center 40

aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

call center software 82

call center software Call Center virtual call center voip 82

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. You can also identify ways to improve your collaboration.

Analytics 52

Analytics Call Center Big data Contact Center 52