Remove call center software Remove Knowledge Base Remove Omni-channel support Remove Wait times
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7 Steps to Improve Customer Satisfaction as a B2B Business

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One way to do this is to reduce the wait time. Onboarding an Interactive voice response (IVR) can help with this, especially if you’re a lean startup and your customer support team is overwhelmed. Alternatively, you can improve the customer experience by building a robust FAQ page/knowledge base.