Aircall Alternatives: 5 Versatile and Affordable Options to Consider

We’ll just come out and say it — Aircall is an impressive cloud contact center solution and business phone system.

For sizable call center and contact center teams, it has everything you need to drive better productivity and grow revenue. Well, almost everything.

Aircall does come with some significant gaps and challenges, some of which have clearly driven you to look for Aircall alternatives lists like this one.

Thankfully, there are many other contact center solutions out there that are as affordable as Aircall (if not more), and come closest to solving challenges Aircall can’t.

To save you some research hours, we’ve compiled this list of the five best Aircall alternatives!

Why you’re probably looking for Aircall alternatives

Assuming issues with call quality, platform bugs, and customer support aren’t an issue for you (as they are for quite a few Aircall users), you’re likely looking for Aircall alternatives because:

You need more dialing modes in the phone system

Aircall only offers a power dialer in all its plans. If you’re a contact center business and need dialers for greater outbound call volume, you need a predictive dialer (or a parallel dialer, at minimum).

You need better AI capabilities

Aircall does have conversation intelligence (though it’s priced as an add-on and only really lets you track talk-to-listen ratios), but it doesn’t give you AI features like automated call scoring, smart on-screen assist, or moment analysis. If you’re paying $9 a month extra, you want all of these advanced features for your team.

You need a video conferencing system

One of the areas where Aircall (and honestly, many call center software and business phone system solutions) falls short is video conferencing and screen sharing. These features can be particularly helpful in B2B sales, where video conferencing can be more impactful than phone calls.

Aircall plans aren’t right for you

Aircall needs you to have a minimum of three users to get any of its plans. That’s no big deal for call center businesses. However, if you have a smaller inside sales team, you’re forced to pay $30 a month extra for a seat that goes unused.

5 best Aircall alternatives to consider switching to

Platform	Starting price	Free trial	Pros	Cons
Aircall	$30	7 days	Top-rated power dialer, strong AI features, 100+ integrations	No predictive or dynamic dialer
JustCall	$19	14 days	Multiple dialing modes advanced AI, sales enablement and analytics features	No video calling or screen recording features
Orum	On request	500 dials	Advanced sales collaboration, enablement, and automation features	Limited integrations and AI features
CloudTalk	$25	14 days	Progressive dialer, WhatsApp voice and messaging features, powerful click-to-call with data scraping capabilities	No predictive dialer, may have frequent audio quality and call drop issues
Dialpad	$60	14 days	Advanced AI features, offers video calling and conferencing	Dialer only integrates with Salesforce
Kixie	$35	7 days	Comprehensive sales features, multi-line calling available	No predictive dialer

1. JustCall

JustCall is an AI call center solution built for both inbound and outbound voice calls and messages (email, SMS, WhatsApp). The cloud contact center is a great fit for sales and support teams of any size.

Its cloud based phone system, automated dialers, and enablement tools are ideal for sales teams, while support teams benefit from its comprehensive contact center features like intelligent call routing, call queues, automatic call distribution, interactive voice response (IVR), and other contact center capabilities.

Additionally, its team management, advanced analytics, and coaching tools are great for managers. JustCall is also one of the few communication platforms that comes with conversation intelligence.

Key features

• Sales dialer: Flexible dialer with three different dialing modes to suit various campaign needs. It includes features such as voicemail drop, on-screen sales scripts, custom caller IDs, local presence dialing, and automated follow-up workflows.
• JustCall AI: Combines AI-driven conversation intelligence with automated call scoring, transcription, summarization, and on-screen prompts, significantly cutting down on manual tasks and boosting your team’s performance.
• Team oversight: Features like call recording, whispering, monitoring, barging, live call status, team calendar visibility give comprehensive control and oversight of team operations — a dream for every call center manager.
• Analytics: Offers in-depth, visual analytics and reports from a single dashboard, along with live call status updates to help managers gain valuable insights.
• Smart callback: Automatically organizes callback sequences based on call dispositions noted in the software, ensuring your representatives follow up on promising leads without delay.
• 100+ integrations: Compatible with a broad array of tools and allows for two-way sync with a host of CRMs. Also enables calling and messaging directly from the CRM interface.
• Mobile apps: JustCall’s business communications features can be operated via its top-rated Android and iOS mobile apps, with exceptional call performance. This is great for mobility, especially if you have a remote sales or support team.
• Team messaging: A handy group messaging feature lets you text multiple contacts in the same conversation. You can also add internal notes for your team and automatically notify them.

JustCall customer reviews

🙶Ditching Dialpad and Aircall, JustCall delivers: texts, calls, voicemails, and missed calls, all in one thread. We seamlessly integrated JustCall with our CRMs, even with plan changes. Customer support impressed us by solving issues quickly and adding requested integrations.🙷 — Darrin P. on G2

🙶Fast, practical, and doesn’t require a heavy internet connection. Well-organized call campaigns and detailed reports make it my favorite among the ones I’ve used. Super good experience overall.🙷 — Gabriela on G2

JustCall pricing and plans

JustCall has two plan categories: the base suite, and the AI suite. The AI suite comes with everything in the base suite plus all AI features. Its dialer products only come with the “Pro” and “Pro Plus” plans, priced at $49 and $89 per user per month, when billed annually.

JustCall Base Plans
	Essentials	Team	Pro	Business
Monthly billing per user	$29	$39	$69	Customized
Annual billing per user	$19	$29	$49	Customized

JustCall AI Plans
	Team Plus	Pro Plus	Business Plus
Monthly billing per user	$69	$109	Customized
Annual billing per user	$49	$89	Customized

Where JustCall falls short

If you’re considering moving away from Aircall due to its lack of video conferencing and screen-sharing features, JustCall might not meet your needs either — it has great voice and messaging features, but no video conferencing (yet). If that’s a deal breaker, JustCall may not be an ideal Aircall alternative.

2. Orum

Orum is an all in one solution for sales communication. Its communication platform and cloud phone system are designed to increase sales efficiency with its comprehensive suite of automation tools (including multiple dialing modes for outbound calls). You can also receive incoming calls via the phone system.

Orum’s standout feature is its virtual sales floor, designed to recreate the collaborative and competitive spirit of a typical sales floor. The platform also has conversation intelligence capabilities and advanced reporting tools, which helps with data-led decisioning.

Key features

• Power and parallel dialers: Features single and multi-line dialers with voicemail sequencing, voicemail detection, and streamlined post-call workflows.
• Virtual sales floor: A collaborative sales environment that provides live updates on each salesperson’s performance. Teams can also organize “blitz” calling campaigns and monitor results via a leaderboard.
• BoostConnect: Optimizes the caller ID selection to increase the likelihood of a live answer, thereby improving answer rates.
• Hot numbers: Uses historical data to identify numbers with higher likelihoods of connection, aiding sales reps in proactive outreach.
• AI capabilities: Includes AI-driven call transcription, summarization, and conversation intelligence, saving time for reps and providing managers with insights to refine sales pitches.
• Call recording: Orum offers useful call recording capabilities, with recordings accessible on your CRM as well.

Orum customer reviews

🙶Orum’s dialer has been very helpful when calling large numbers of prospects in a row, but also provides many ways to cater to your prospecting style. Other dialers may do this as well, but Orum’s support has been the best.🙷 — Matt H. on G2

🙶The entire team at Orum has been wonderful to work with. The tool increased my team’s efficiency and 5x’d the number of connects right out of the box. The HubSpot integration is SUPER easy to use.🙷 — J. Long on HubSpot

Orum pricing and plans

Orum has two subscription plans called “Launch” and “Ascend,” with “Ascend” being the more advanced (and popular) plan of the two.

Per user pricing for Orum is only available on request. You’ll have to book a demo and speak with a sales representative to find out the price breakdown for each plan.

Note: Orum users report it’s on the pricier side of sales communication platforms, with some reporting a price of $100+ per user per month. However, most users also say that Orum’s platform features make it worth the price.

Where Orum falls short

Orum isn’t a call center software solution and primarily built for sales operations and workforce management. This means you don’t get any call center software features like skill based routing for inbound calls, interactive voice response, customer data management, customer satisfaction reporting, or other advanced features useful for support teams and customer interactions.

Also, Orum’s CRM integration capabilities are limited. If you need more integrations, you have to get a Zapier plan, which means extra costs.

Additionally, Orum’s AI functionalities do not extend to call scoring or providing live AI assistance during calls, which is a key challenge that goes unsolved.

3. CloudTalk

CloudTalk offers versatile call center software and a cloud phone system for sales and support teams. The virtual call center has all the essential features you need to run better outbound and inbound operations, including various dialing modes, sales and support tools (including call recording and call monitoring), automation capabilities, and integration with a wide range of tools.

Key features

• Progressive dialer: A sequential dialer that automates the dialing process. The dialer enables calling at a much higher scale compared to a physical business phone system.
• Click-to-call: CloudTalk’s click-to-call “Smart Dialer” pulls numbers from websites and CRMs into your call list, enabling easy call management with drag-and-drop functionality.
• Call monitoring: CloudTalk gives you real-time operational insights via a powerful analytics dashboard. You can also monitor agent calls, share support messages discreetly, and jump into calls whenever you’re needed. CloudTalk also gives you call recording for customer calls (both outgoing and incoming calls).
• Call routing: CloudTalk’s “Condition Splitter” allows you to set call routing flows based on configurable conditions and triggers. This can help you optimize all agent calls and shorten wait times for customers in call queues.
• WhatsApp integration: You can make and receive calls on WhatsApp via CloudTalk, along with sending and tracking messages directly from your dashboard.

CloudTalk customer reviews

🙶Despite occasional minor hiccups like delayed voice or unclear calls, CloudTalk has been instrumental in streamlining our communication process. Plus, their compatibility with major operating systems and integrations with tools like Freshdesk make it an invaluable asset to our workflow.🙷 — Zach C. on G2

🙶The program is quite good and almost never has bugs, which gives a consistent working process. Customer support is good, they answer in minutes. Been using the program for a couple of months now. In general, quite satisfied with it.🙷 — Nika K. on G2

CloudTalk pricing and plans

CloudTalk has three pricing plans, with the most affordable one priced at $25 a month per user, billed annually. Its dialer products, however, come as part of the “Expert” plan, priced at $50 a month per user. But if you only need core call center features, the “Essential” plan ($30 per user) should be good enough.

CloudTalk Pricing Plans
	Starter	Essential	Expert	Custom
Monthly billing per user	$34	$39	$69	Customized
Annual billing per user	$25	$30	$50	Customized

Where CloudTalk falls short

In terms of features, CloudTalk is a great contact center solution.

However, many users have reported call quality issues, even with minor WiFi disruptions. Also, it no longer offers a predictive dialer in its business phone system — you can only use the power dialer, which is something Aircall already gives you (likely with superior call quality).

Also, CloudTalk’s interface, especially on mobile, isn’t user-friendly. Some users report bugs and performance issues, and also face a hard time with CRM integration (especially Pipedrive users).

4. Dialpad

Dialpad is an AI-powered contact center software solution that serves both sales and support operations. Its advanced features include a variety of AI capabilities and powerful cloud based phone systems that automate outbound calls.

It also offers many useful call center features including smart call routing, live agent performance monitoring, conference calls, and other relevant business tools.

Additionally, Dialpad provides email, messaging, conferencing, and video conferencing, which means your contact center truly becomes an omnichannel communication engine.

Key features

• Power dialer: Business phone system that automatically dials numbers from your prospect list to eliminate manual effort and significantly increase the number of calls sales reps can make per hour.
• Video meetings: Supports video conferencing with extensive controls, permission management, screen sharing, and recording capabilities.
• Oversight features: Includes silent call monitoring, call barging, and whispering, along with live call analytics, to enhance managerial oversight and real-time support during calls.
• Advanced analytics: Provides general call analytics plus a powerful business intelligence dashboard. Also offers heatmaps for different calling metrics.
• Scorecards: Grades sales calls automatically and provides AI-generated scorecards, delivering insightful analytics for effective sales team coaching.
• AI features: AI generates transcripts and summaries of calls automatically, and suggests action items, ensuring no detail is missed and reducing the need to review recordings extensively.

Dialpad customer reviews

🙶I really enjoy how easy it is to set-up and start using. If there is an issue, customer support is very friendly and eager to help. There are a lot of great features that allow it to be easily used in our day-to-day workflow.🙷 — Reviewer on G2

🙶Our call center employees are really happy with the easy-to-use interface and the call logging integration makes Salesforce reporting so much easier. Our employees use the dialpad widget inside Salesforce for all their work. Occasionally it takes time to connect the call but voice clarity is awesome.🙷 — Jeremy P. on Salesforce

Dialpad pricing and plans

Dialpad has three products, each with separate pricing plans. Its “Sales Center” plans start at $60, “Contact Center” plans start at $80 per user, and “Business Communications” plans start at $15 a month per user (all billed annually).

Dialpad Sales Center Pricing Plans
Plan	Essentials	Advanced	Premium
Monthly billing per user	$70	$110	$170
Annual billing per user	$60	$95	$150

Dialpad Contact Center Pricing Plans
Plan	Essentials	Advanced	Premium
Monthly billing per user	$95	$135	$170
Annual billing per user	$80	$115	$150

Dialpad Business Communications Pricing Plans
Plan	Standard	Pro	Enterprise
Monthly billing per user	$23	$35	Customized
Annual billing per user	$15	$95	Customized

Where Dialpad falls short

Dialpad’s power dialer is only compatible with Salesforce. Calls can still be made from other CRMs using the click-to-call feature, but this won’t be automated and won’t give you any sophisticated post-call workflows. So if you don’t use Salesforce, Dialpad may not be the right Aircall alternative.

5. Kixie

Kixie is a unified communications platform for sales, equipped with both single and multi-line dialers that offer great call quality. It also comes with text and email messaging features, which gives your reps another channel to deliver pitches and follow-up with leads.

Even though Kixie markets itself as a sales platform, it can also be used as contact center software. It has useful support features including rule-based call routing, IVR auto attendant, and ring groups for optimally managing inbound calls.

Kixie has also recently expanded its offerings beyond telephony services to include conversation intelligence, an add-on feature available with any of its pricing plans.

Key features

• Power dialer: Automates outbound calling by dialing numbers sequentially using a single line, and is ideal for calling qualified leads at a controlled pace.
• Multi-line dialer: Similar to a power dialer, but allows multiple operators to make calls simultaneously on different lines, enhancing contact rates. It’s great for increasing call volume, but isn’t as efficient as a predictive dialer.
• Conversation intelligence: Evaluates customer reactions and important phrases to provide sales teams with precise feedback on their pitch effectiveness and areas for improvement.
• Call dispositions: Enables sales reps to record outcomes of calls, which can be organized, sorted, and filtered to efficiently manage leads.
• Local presence dialing: Displays a local phone number to recipients, enhancing familiarity and increasing the likelihood of your calls being answered.
• Custom caller ID: Allows you to select the displayed number when making calls, fostering trust and brand recognition among prospective customers.
• Voicemail drop: Drops pre-recorded voicemails automatically when calls go unanswered, converting missed calls into potential sales opportunities by delivering your message regardless.
• Call recording: Allows call recording for inbound and outbound calls, with free lifetime storage. This is great for quality assurance and review processes, and also enables businesses to enrich their training programs with realistic learning material.
• Team messaging: Allows multiple users to respond to texts from the same business phone number.

Kixie customer reviews

🙶Kixie powerdialer is the most powerful tool I have in my tool belt these days as an SDR. Using automations via Hubspot and Apollo, I can easily identify 100 contacts weekly, ensuring I’m attempting to call prospect’s numbers at different times of day.🙷 — Cody L. on G2

🙶I love Kixie’s integration for Pipedrive. Their automations and and dialing services really do save me a lot of time making the cost a non-consideration.🙷 — Keither M. on Pipedrive

Kixie pricing and plans

Kixie has three simple pricing plans, with the most affordable one (“Essentials”) priced at $35 a month per user, with quarterly billing. Its power dialer products only come with the “Outbound Power Dialer” phone system plan, priced at $95 a month per user.

Kixie Pricing Plans*
Plan	Integrated	Professional	Premium
Monthly price per user, billed quarterly	$35	$65	$95
* Source

Where Kixie falls short

Kixie does not offer a dynamic or predictive dialing mode in its VoIP phone system; it only has basic multi-line dialing. Features like conversation intelligence and local presence are available for an additional charge beyond the standard subscription fees.

Verify what call center software providers mean by “unlimited
calling”

One of the biggest marketing points for a few call center solutions (including Aircall) is “unlimited calling.” Who doesn’t want zero calling charges, especially if you’re calling hundreds of phone numbers a day.

But “unlimited calling” is actually quite limited, particularly in a sales context.

VoIP (for inbound and outbound calls), there’s obviously a need for an internet connection. Now, most legitimate ISPs work under fair use policies (FUP), i.e., there’s a cap on how much data you can use. Cross this cap, and your bandwidth is automatically throttled.

In contact centers, there are tens (if not hundreds) of phone numbers dialed per user, every day. If the business is using a VoIP communication platform, that means all phone numbers dialed are connected via the internet. So, there is significant bandwidth usage per user.

The moment the per user bandwidth crosses the data usage threshold, the internet slows down and directly impacts call quality and call drop rates. So yes, “unlimited calling” is possible with a contact center platform, but if you don’t exceed the data cap.

So, before you get excited by “unlimited calling” claims, verify with the contact center platform provider what that really means, what’s the estimated amount of per user or per call data usage, and how “unlimited calling” affects international calls.

This can help you ensure you get the right internet plan and have a good idea of any additional calling rates applicable.

Make calculated tradeoffs

Getting a call center solution (or replacing one) is usually about making hard tradeoffs.

For example, in the list above, every Aircall alternative has something it does better than software you already have, but misses out on a few phone system or contact center features. Some may be straight-up outside your budget.

Making the right tradeoffs is about chasing “need” rather than “perfection.”

For instance, if you need a predictive dialer and Aircall doesn’t give you one, that’s the number one pain point you need to solve for. Now, if an Aircall alternative has a predictive dialer but doesn’t give you video features, smarter call routing, IVR call queues, AI capabilities, etc., your decision comes down to where these features are on your priority list.

At the end of the day, tradeoffs are measured by ROI. That means picking call center software that comes closest to solving priority pain points, and then seeing what other gaps or challenges the alternative may create.

To see if JustCall can get you the ROI you need, take a free 14 day trial and experience the platform’s advanced features and full potential as a call center solution.