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7 Tips for Success from Experienced Call Center Professionals

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” Handpicked related content: 7 Things Great Call Center Managers Do Every Day. “Front line managers are the most critical part of the Customer Service team. This means that our customers can get on with their day while knowing that their issue will be addressed in a way that saves them time and hassle.”.

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Contact Center Trends 2021: The CX Watershed

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Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.

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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

Adding virtual queuing or call-back solutions is a top priority with 36% saying it’s a priority for this year. This lines up with our experience selling a call-back solution. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Who wrote it: Call Centre Helper.

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4 Tips for Optimizing Your Remote Workforce

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The technological capability of the call center is a different issue entirely. The ability of the call center to reduce call wait times and ensure security by IVR routing enhanced self-service options, and case management tools directly impacts productivity and cost. Tackle Fraud Upticks.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

These sections will serve to support your goals of better managing surges in call volume; improving agent and customer experiences; and having all the necessary information at your fingertips for deciding on the right call-back solution for your contact or call center. The Voice Channel is too Important to Ignore.

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The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]

Fonolo

These sections will serve to support your goals of better managing surges in call volume; improving agent and customer experiences; and having all the necessary information at your fingertips for deciding on the right call-back solution for your contact or call center. The Voice Channel is too Important to Ignore.

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4 Insightful Contact Reports You Should Be Reading

Fonolo

Adding virtual queuing or call-back solutions is a top priority with 36% saying it’s a priority for this year. This lines up with our experience selling a call-back solution. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Who wrote it: Call Centre Helper.