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How to Start a Virtual Call Center 101

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With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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Working in a Call Center: The Definitive Guide

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The common job interview questions about experience and personality will apply. What is your call center experience? Why do you want to work in our call center? You will need to demonstrate evidence of the qualities listed above. Here is a sample of interview questions specific to the position.