Remove Call center experience Remove Gamification Remove Knowledge Base Remove Wait times
article thumbnail

A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

article thumbnail

6 Expert-Approved Tips on How to Build Your Agent Dream Team

JustCall

In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training. Remember that even the smallest of technical snag can lead to prolonged wait times and by extension, frustrated and angry customers.

article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification.