ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

SharpenCX

JULY 28, 2021

Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Fonolo

OCTOBER 30, 2018

These days, customers are savvier than ever. Thanks to social media platforms, customers wield more power than ever before. This can place a great deal of pressure on call center agents, so companies must find ways to keep their morale high. Surprise and Shout-Out to Customers. Use a Little Humour.

Marketing 164

Marketing Customer Service Advertising Call Center 164

Fonolo

DECEMBER 5, 2017

Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a crisis. This expert panel discussed what brands can do to ensure that customer service is not compromised during times of stress in the contact center. This shows just how valuable timely responses are.

Customer Service 75

Customer Service Management Call Center Morale 75

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Integrity: Being honest and having strong moral principles is a what we stand for. The post Ansafone Celebrates Inclusivity This Pride Month first appeared on Ansafone Contact Centers.

Morale 62

Morale Contact Center Call Center Customer centricity 62

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

Fonolo

NOVEMBER 8, 2017

Now members can simply “press 1 for a call-back” while Fonolo holds their place in the queue, eliminating hold times for members and ensuring an improved call center experience. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70