ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

SharpenCX

JULY 28, 2021

Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Integrity: Being honest and having strong moral principles is a what we stand for. About Ansafone Contact Centers. We truly believe Ansafone is a company you will be proud to work with.

Morale 62

Morale Contact Center Call Center Customer centricity 62

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

Fonolo

NOVEMBER 8, 2017

Velocity takes pride in making its members feel valued, and in creating a positive customer experience, however their current service offering was not meeting these goals. Velocity was struggling with long hold times and a high number of abandoned calls. eBook: The ROI of Call-Backs for Your Call Center.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing?

Marketing 164

Marketing Customer Service Advertising Call Center 164

Fonolo

DECEMBER 5, 2017

First, let’s take a quick look at the panel of speakers: Nate Brown from UL EHS Sustainability, Jim Rembach from Beyond Morale, Shep Hyken from Shepard Presentations, Rainer Uphoff from Avionline, Omer Minkara from Aberdeen Group, and Shai Berger from Fonolo. What’s Inside: A Focus on Customer Experience Strategies.

Customer Service 75

Customer Service Management Call Center Morale 75