SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

SharpenCX

JULY 28, 2021

Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Integrity: Being honest and having strong moral principles is a what we stand for. About Ansafone Contact Centers. How did we get here? Having Fun: All work and not play?

Morale 62

Morale Contact Center Call Center Customer centricity 62

Fonolo

DECEMBER 5, 2017

This expert panel discussed what brands can do to ensure that customer service is not compromised during times of stress in the contact center. There is no call center standard for occupancy rates, but many try to keep this metric between 70% and 80% to maintain a healthy balance. Let’s see what the panel has to say.

Customer Service 75

Customer Service Management Call Center Morale 75

Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing? No Bouncing.

Marketing 164

Marketing Customer Service Advertising Call Center 164

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.

Call Center 59

Call Center Management Contact Center Analytics 59