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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). The new paradigm of Work.

Brand ambassadors 62
Brand ambassadors Contact Center contact center workforce contact center solutions 62
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Call Center Workforce Management

NobelBiz

MAY 22, 2022

We maybe got a handful across: nearly 50 hires that actually had call center experience. If you enjoyed this content but still want to learn more, we have an entire podcast episode dedicated to call centers and the future of workforce management. This definitely speaks to attributes-based hiring.

call center workforce 52
call center workforce Call Center Management Gamification 52
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