Tenfold - Contact Center Blog
NOVEMBER 30, 2017
The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.
Fonolo
APRIL 16, 2019
The beauty of “efficiency” features like call-backs lies in their ability to create an environment that supports positivity and alacrity even before the call has begun. In turn, everything that happens within that environment is more constructive, as the parties start the call predisposed towards flexibility.
Fonolo
FEBRUARY 7, 2013
Sometimes, there just aren’t enough agents available to handle all the calls coming in. Handpicked related content: 7 Things Great Call Center Managers Do Every Day. However, the best support department managers are expecting this to be an issue, and construct fail-safes to mitigate the damage they cause.
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