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Remove Call center experience Remove Call Logging Remove Customer Service Remove Interactive Voice Response
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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation. SageMaker Canvas can use generative AI help you analyze the existing call script and suggest improvements to improve the quality of call scripts.

Contact Center 96
Contact Center Scripts Interactive Voice Response contact center solutions 96
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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.

call center workforce 54
call center workforce Call Center Technology Management 54
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