Call center experience Call Logging Customer Service Feedback 
CSM Magazine
MAY 6, 2019
As a successful business, you probably put a lot of effort into improving your customer service. In fact, 81 percent of Americans report that they are either satisfied with customer service or the service exceeds their expectations. That is your call center experience. Add a Personal Touch.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.
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