article thumbnail

Top Tips to Improve Inbound Customer Service

CSM Magazine

As a successful business, you probably put a lot of effort into improving your customer service. In fact, 81 percent of Americans report that they are either satisfied with customer service or the service exceeds their expectations. That is your call center experience. Add a Personal Touch.

article thumbnail

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation. SageMaker Canvas can use generative AI help you analyze the existing call script and suggest improvements to improve the quality of call scripts.

article thumbnail

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics.