Global Response

MARCH 1, 2022

First contact resolution (sometimes called first call resolution) is a KPI that measures how frequently a customer’s question or concern is resolved the very first time they contact you. That’s why it’s important to measure this as an average across all calls. Average abandonment rate.

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Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them? Keeping Management Office Hours.

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Global Response

FEBRUARY 13, 2022

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.

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