Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Customer Experience + Marketing: Pro’s & Con’s Lynn Hunsaker. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? How Marketers Think of Customer Experience. How Customers Think of Customer Experience.

Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? How Executives Think of Customer Experience. How Marketers Think of Customer Experience.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

Develop Standards and Objectives for Customer Experience. Develop Calibration Strategy. Equip employees to create positive conversations with challenging customers? Develop Standards and Objectives for Customer Experience. Develop Calibration Strategy.

Building Your Best Culture in 2019

CX Accelerator

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Tips To Improve Quality Monitoring

Etech GS

Social media service is evolving and an increasing number of customers are reaching out through these channels, many more still turn to chat and inbound toll-free numbers for assistance. Emphasize your intention is to help them be successful and to ensure quality customer service is delivered.

9 Questions to Ask When Designing a Quality Program

Customer Service Life

If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. It ensures alignment in the style of communication from the customer service team with the other messaging from your company — like marketing communications.