How to Properly Manage a Call Center Outsourcer
Expivia
OCTOBER 20, 2020
The other post is on 21 Questions that we ask call center managers when we are brought in to consult. Deep Dive into Your Call Center: 21 Questions We Ask When Consulting. There needs to be a constant cycle of constructive feedback, and you need to treat this relationship like a partnership. Have Weekly Calibration Sessions.
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