Myra Golden Media

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Develop Standards and Objectives for Customer Experience. Makes connection.

Calibration 153

Calibration Coaching Morale Feedback 153

CX Accelerator

DECEMBER 31, 2018

Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Etech GS

APRIL 1, 2019

Social media service is evolving and an increasing number of customers are reaching out through these channels, many more still turn to chat and inbound toll-free numbers for assistance. To help your employees buy into the idea of quality monitoring, make the exercise collaborative and inclusive. Invest in coaching the agents.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

SharpenCX

NOVEMBER 5, 2020

I take my daily vitamins, do my breathing exercises, and go for a walk outside every day. Putting in the time to coach and train your team ensures you stop bad agent habits in their tracks. With so much to do, it’s tough to find the headspace, let alone the time, to think through how to coach your agents regularly.

Average Handle Time 67

Average Handle Time Coaching Calibration Feedback 67

JustCall

APRIL 5, 2023

link] Customer Reviews Comparison Since this is a holistic comparison between JustCall and CloudCall, one also needs to factor in the customer experience. With JustCall, you can exercise granular control over what you want and go with your choice. Customer channels can be integrated and connected for more personalisation.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52