Calibration Cloud contact Contact Center Quality management 
Serenova
MAY 13, 2020
For contact centers, that means customer patience may be waning at the same time agents are increasingly stretched and taxed under the weight of high (and higher) call volume. This is when quality management becomes essential. Yes, we’re all in this together. And we’re all only human. Who will monitor the calls.
Serenova
MAY 29, 2020
For most contact centers, surviving the first months of COVID-19 required swift operational reboots that began with major work-from-home (WFH) transitions. The strain of balancing the need to protect employees from the coronavirus while maintaining business continuity continues for contact center leaders. The Cloud.
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Serenova
MAY 29, 2020
The strain to balance taking care of employees to protect them from the coronavirus while maintaining business continuity continues for contact center leaders. As contact volume, customer anxiety and agent stress all still soar, what you once managed can now feel overwhelmingly un-manageable. Every time.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
NICE inContact
JUNE 21, 2016
Having the best quality monitoring technology can certainly help improve quality in your contact center. Technology is a tool, and is most effective when utilized by a team of trained quality analysts at the helm. DO: Hold recurring calibration sessions. DON’T: Think of technology as a panacea.
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