Business Process Outsourcing Customer Service Surveys Upselling 
TeleDirect
JANUARY 28, 2021
For some companies, planning for 2021 has some contemporary considerations – a suddenly dominant work from home environment – along with some things that never really fade away, including strong customer service goals. The business world is always unpredictable, and 2020 reinforced that truth. 2021 promises more of the same.
TeleDirect
OCTOBER 23, 2023
Business call forwarding ensures every call is answered and every customer receives the best customer service and support. It’s an essential business component that, when used correctly, can help your business expand and reach the next level. Does your business slow down during the holidays or summer months?
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Quality Contact Solutions
JANUARY 21, 2021
Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.
TeleDirect
JULY 1, 2021
TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Think of inbound call centers as your ultimate customer service resource. Constant feedback.
TeleDirect
MARCH 12, 2018
You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO).
Global Response
MAY 1, 2023
Inbound call centers manage incoming customer communications, either by phone or multiple channels. That role can be short-term—perhaps completing a specific surveying project or generating a set number of new leads—or ongoing. Blended Call Centers Blended call centers integrate both inbound and outbound services into one model.
TeleDirect
MARCH 27, 2019
On the other hand, call centers are a critical component of customer service, especially today, thanks to social media marketing and greater visibility to your products and services. If you want to ensure total customer satisfaction, a competent call center isn’t a luxury; it’s imperative. The solution?
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