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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.

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KM2 Solutions Expands Caribbean Operations

CSM Magazine

Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

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What Is a BPO Call Center and What Does It Do?

TeleDirect

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.

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Call Experts Ranked Best BPO Service in Charlotte

Call Experts

Charlotte, NC – Digital.com, a leading independent review website for small business online tools, products, and services, has announced Call Experts among the best BPO ( business process outsourcing ) services in Charlotte for 2021. To access the complete list of best BPO services, please visit [link]. .

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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. So, the classic call center functions (for both inbound and outbound platforms) aren’t going away anytime soon. Your business sector.