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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

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Unique Fully-managed Solution Emerges from Sitel-NICE inContact Collaboration

NICE inContact

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. million customer experiences every day!