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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. I advise my clients that to retain high-performing associates, they must provide training, keep them motivated, and work to reduce the key drivers of their job stress.

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contact center associations Contact Center CCNG Business Process Outsourcing 195
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Unique Fully-managed Solution Emerges from Sitel-NICE inContact Collaboration

NICE inContact

MAY 1, 2019

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. million customer experiences every day!

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Management Business Process Outsourcing contact center associations contact center solutions 16
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