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The Hiring Game Has Changed: Strategies for Solving Staffing Issues


While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. In many ways, it was a win-win for both the associates and their employers.

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Unique Fully-managed Solution Emerges from Sitel-NICE inContact Collaboration

NICE inContact

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. But it was a first for Sitel when a global insurance client approached the company to build a soup-to-nuts contact center solution—technology included. With $1.7