article thumbnail

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

Some of the most popular services Philippine contact centers provide their partners include outbound telemarketing, inbound customer service, technical support, and a variety of other business process outsourcing options. We can help!

article thumbnail

Nearshore Spotlight: Colombia

Outsource Consultants

To capitalize on the business benefits of a nearshore call center, organizations must typically spend time and money painstakingly researching options, visiting sites and overcoming logistical hurdles. Technical support. Omnichannel – chat and email support. Business process outsourcing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

BPO call center

Global Response

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.

article thumbnail

4 Primary BPO Markets and What They Mean to Your Company

Outsource Consultants

one very good idea is for your company to partner with a business process outsourcing contact center. These outsourcing companies can serve as a complement to your in-house customer care and back-office administration departments, or they can handle all of it. We can help!

article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry. Billing and payment processing. We can help!

article thumbnail

Reasons Why A 24/7 Call Center May Be Right For Your Business

TeleDirect

With TeleDirect’s built-in call center tools and reservation services , our live agent support and robust infrastructure gives your 24/7 call center added functionality when you need it most – so you can focus in on more critical needs. Providing technical support. They also expect to receive help when they need it.

article thumbnail

SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO

Sykes

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Its Americas and EMEA regions primarily provide customer?engagement