TeleDirect
OCTOBER 5, 2021
Work From Home Customer Service Representative Jobs – Right Here at TeleDirect! Today, remote jobs, like work from home customer service representative jobs, are an essential element of the modern workforce. Become One of TeleDirect’s WFH Call Center Reps ! TeleDirect was an originator of these trends.
TechSee
FEBRUARY 27, 2018
Growing trend of customer service on demand. Today’s consumers also have high expectations for customer service. Providing customers with fast, helpful service and easily accessible information is no longer a nice-to-have, it’s a need-to-have in order to keep customers satisfied and avoid churn.
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TeleDirect
OCTOBER 29, 2019
Business is busier than ever. However, your customer service capability can ill afford to fall behind. If anything, you’re expected to deliver exceptional service above and beyond normal capacity, despite the uptick in business. Call centers are on the front lines of the holiday rush.
TeleDirect
MARCH 11, 2020
Most contact centers, including TeleDirect’s outsourced call services , use some sort of base script content to develop an overall communication theme, or at the very least provide a basic structure to build out custom messaging across your departments (sales, service, etc.).
TeleDirect
NOVEMBER 30, 2021
Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? TeleDirect offers complete business process outsourcing (BPO) plans for your contact center, including call center staffing optimization.
TeleDirect
NOVEMBER 30, 2021
Throw in added emphasis on product recalls and other high-priority communication, and your contact center can quickly become overwhelmed. Ensure you’re on your clients’ nice list and avoid naughty customer feedback with TeleDirect ! TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!
TeleDirect
NOVEMBER 8, 2022
Long wait times are often associated with calling contact centers and hotlines. While waits can be inevitable, there are solutions to this challenge that make for a better customer experience. There are plenty of times when automated agents are a perfect call center solution—but that isn’t always the case.
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