Business Process Outsourcing call center solutions Contact Center Customer Service 
Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. Poor customer support not only affects satisfaction but can also harm the reputation of financial organizations. percent from USD 90.57
TeleDirect
NOVEMBER 30, 2021
The holidays are here – is your contact center ready for this most wonderful time of the year? During the holidays, call centers are faced with a unique set of challenges, not the least of which is increased call activity. Boost help desk services. Focus on customer tendencies.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TeleDirect
NOVEMBER 30, 2021
Avoid Staffing Shortages | Improve Your Contact Center Staffing Strategy | Contact TeleDirect Today! Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? Need Help With Call Center Staffing ?
TechSee
FEBRUARY 27, 2018
Growing trend of customer service on demand. Today’s consumers also have high expectations for customer service. Providing customers with fast, helpful service and easily accessible information is no longer a nice-to-have, it’s a need-to-have in order to keep customers satisfied and avoid churn.
TeleDirect
MARCH 11, 2020
Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. Scripts are an essential element of the human aspect for any customer service strategy. Is your call center’s performance currently off-script?
TeleDirect
OCTOBER 29, 2019
Business is busier than ever. However, your customer service capability can ill afford to fall behind. If anything, you’re expected to deliver exceptional service above and beyond normal capacity, despite the uptick in business. Call centers are on the front lines of the holiday rush.
TeleDirect
NOVEMBER 8, 2022
Long wait times are often associated with calling contact centers and hotlines. While waits can be inevitable, there are solutions to this challenge that make for a better customer experience. There are plenty of times when automated agents are a perfect call center solution—but that isn’t always the case.
Expert insights. Personalized for you.
52 
Let's personalize your content