Fonolo

AUGUST 29, 2018

Doing” human interactions well in an increasingly self-service world will set you apart. This must be done thoughtfully, but AI represents great potential not just to improve self-service, but also optimize the use of your agents.”. My top advice for contact centers is to invest in the morale of the support team.

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Contact Center Brand ambassadors Morale Telemarketing 271

Select VoiceCom Blog

AUGUST 1, 2023

Acting as a brand advocate Customer service teams serve as brand ambassadors, consistently representing the business’s image, voice, and tone in all interactions. Thus, every contact with the client must embody the brand’s values so the team can build trust.

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Customer Service Brand ambassadors Journey mapping Metrics 52

NICE inContact

JANUARY 17, 2019

Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Self-service tools are filtering out many of the simpler issues, leaving agents to deal with the more challenging ones. Retaining good agents is difficult enough.

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Contact Center Brand ambassadors Morale Self service 54

Natalie Petouhof

SEPTEMBER 12, 2018

What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. How does AI help customer service agents?

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Brand ambassadors Average Handle Time Contact Center Morale 49