Brand Marketing: The Importance of the Millennial Influencer

Joe Rawlinson

Millennials, while many of their habits and routines may annoy the older generations, are vital to brand marketing. Imagine gathering those characteristics of this group of people and focusing their energy on a specific company brand.

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. It’s a noisy little planet we live on.

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding. Continually ask questions that allow them to express their unique strengths and their personal goals within the company.

Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts.

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

Many of our clients manage this by creating a "Brand Ambassador" program, which recognizes employees who deliver the best customer experiences. At PeopleMetrics, our Brand Ambassador Awards are reserved for frontline employees who generate the most recognition alerts.

What One Change Would Most Improve Customer Support in 2018?

aircall

Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Unfortunately, some person-to-person skills cannot be taught. Whether this personal training comes from a director, manager, or a more experienced colleague, rookies will respond to training faster and have more opportunity to ask questions. Account executives can act as brand ambassadors as well as points-of-contact for newly acquired clients.