Brand ambassadors Metrics Morale Self service 
Select VoiceCom Blog
AUGUST 1, 2023
Collecting and reporting customer data and metrics A customer service team can continuously refine processes and provide better customer support by leveraging data. They track customer satisfaction, response times, issue resolution rates, and other relevant metrics.
NICE inContact
JANUARY 17, 2019
Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Self-service tools are filtering out many of the simpler issues, leaving agents to deal with the more challenging ones. Retaining good agents is difficult enough.
Natalie Petouhof
SEPTEMBER 12, 2018
What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. How does AI help customer service agents?
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