Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Jon here and here.

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Contact Center Brand ambassadors Morale Telemarketing 271

Select VoiceCom Blog

AUGUST 1, 2023

Acting as a brand advocate Customer service teams serve as brand ambassadors, consistently representing the business’s image, voice, and tone in all interactions. Thus, every contact with the client must embody the brand’s values so the team can build trust.

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NICE inContact

JANUARY 17, 2019

Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Self-service tools are filtering out many of the simpler issues, leaving agents to deal with the more challenging ones. Self Motivation. Reliability.

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Contact Center Brand ambassadors Morale Self service 54