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Let’s Ignite a Customer Service Celebration!

TeamSupport

There are no better brand ambassadors than those on your customer support team. Listen to their comments and suggestions and set a date in the future to meet again to review what changes have been made based on their feedback. Take advantage of this week to boost the morale of your help desk and customer service staff.

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc. Many of these principles are universal.

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Your Ultimate Guide to Employee Engagement Surveys

ProProfs Blog

It sends out a positive message that you value your employees, thereby boosting their morale. Going ahead, happy customers turn into the brand ambassadors of your company. When an employee is guided by empathetic minds, it boosts their morale. It affects their trust, morale and commitment. Recognition and Reward.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Bruce here and here.

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The Ultimate Guide to Building a Customer Service Dream Team

Select VoiceCom Blog

Acting as a brand advocate Customer service teams serve as brand ambassadors, consistently representing the business’s image, voice, and tone in all interactions. Thus, every contact with the client must embody the brand’s values so the team can build trust.

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How to drive recognition in your customer service team

Enghouse Interactive

Put simply, whatever systems and technology you have in place, your agents are on the frontline, and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. Are they grammatically correct and without spelling mistakes?

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10 Ways to Turn First-Time Buyers into Repeat Customers

CSM Magazine

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity. Understand What Your Customers Want.