Guest Blog: Exceptional Customer Support Is Fresh, Not Canned

ShepHyken

Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.

What One Change Would Most Improve Customer Support in 2018?

aircall

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. News Support

8 Tips to Increase the Productivity of Your Customer Support Staff

Provide Support

8 Tips to increase customer support staff productivity. Perhaps, every business at some point of their existence has questioned how to increase the productivity of their customer service staff without wearing people out and increasing their stress.

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. One pitfall is to sacrifice the efficiency of established support channels in order to spearhead new ones. Call Center Support

Personalized Customer Service: How to Deliver and Drive Loyalty

aircall

In today’s market, customer service is a huge differentiator. When done right, personalized customer service can do wonders for customer retention and for your bottom line. Personalized customer service can make your business stand out.

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. One pitfall is to sacrifice the efficiency of established support channels in order to spearhead new ones. Call Center Support

Everything You Have To Know About Exceptional Customer Service

LiveChat

The companies that win customers’ hearts have a couple of things in common: great quality of their products, their own brand identity, and exceptional customer service. Exceed your customer’s expectations. Of course, it’s good that you’re customer-focused.

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. We call it the ‘golden rule’ of customer service.

Laying the Groundwork for Omni-Channel Customer Experiences

Hero Digital

At times, the goal of creating omni-channel customer experiences can sound daunting. Especially for companies in the early stages of CX maturity , the vision of seamlessly integrated technology powering 1:1 personalization across channels seems nearly impossible to actually bring to life.

Great Ideas in Customer Service

Helpware

1.Show Off Your Customer Service Team. If your customer service received great ratings from customers, don’t just hide in some backpages. Take the last 20 or so customer reviews and make it the focus of attention on your customer service page. Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team.

Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

The efforts companies make to customize the experience are triggered by the need to secure existing clients and attract new ones by positive word of mouth. Brand loyalty is hard earned and easily shattered by just ignoring a tweet. Customer-Centric Culture.

CX Trends You Need to Watch in 2018 [White paper]

Fonolo

It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years.

Top 5 Customer Service Trends to Look out for in 2017

aircall

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. This shift in customer priorities demands that businesses adapt.

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered.

CRM 75

The Top Trends in Customer Service for 2016

Comm100

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. adults use their smartphone several times a month to seek customer service or sales support.