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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers. The Importance of Brand Ambassadors.

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Amazing Business Radio: Gregorio Uglioni

ShepHyken

The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams? Turn customers into fans.

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Let’s Ignite a Customer Service Celebration!

TeamSupport

Congress declared the first full week in October “ National Customer Service Week.” It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. Global events have changed the way companies—whether B2B or B2C—interact with their customers.

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Why Customer Service Management Is So Crucial to Your Business

CSM Magazine

The value of providing superior customer service can’t be overstated. The more emphasis you place on the experience a person has with your brand can yield higher ticket sales, future revenue, and referrals to your offerings among the customer’s sphere of influence. The ROI Value In Better Customer Service.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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The Ultimate Guide to Building a Customer Service Dream Team

Select VoiceCom Blog

Any company looking to retain customers needs to have good customer service. Customer service is fundamental for business success as it impacts customer satisfaction, loyalty, and revenue. These statistics highlight the significance of building a top-notch customer service dream team.

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The Ultimate Customer Service Audit Checklist

TeleDirect

Do you know how well your customer service team is performing? If you’re unsure of what type of experience your leads and clients are having, you should develop a way to track your customer service team’s performance. This is where a comprehensive customer service audit can help. Our Official Checklist.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.