Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

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Contact Center Brand ambassadors Morale Telemarketing 271

Select VoiceCom Blog

AUGUST 1, 2023

Customer service is fundamental for business success as it impacts customer satisfaction, loyalty, and revenue. A study shows that 86% of customers are willing to pay more for a better customer experience, and 73% fall in love with a brand because of friendly customer service.

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Customer Service Brand ambassadors Journey mapping Metrics 52

NICE inContact

JANUARY 17, 2019

Wouldn’t you make sure that agent was great “brand ambassador” material? Contact center agents have a significant impact on customer experience and thus the bottom line. Additionally, agents influence the morale of their team. Retaining good agents is difficult enough.

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Natalie Petouhof

SEPTEMBER 12, 2018

What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. How does AI help customer service agents?

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Brand ambassadors Average Handle Time Contact Center Morale 49