Call Center Weekly

APRIL 12, 2018

By Sean Hawkins By definition, customer retention is the activity an organization undertakes in order to reduce customer from leaving the business relationship. Most often though, it is the contact center that interacts with those customers who wish to leave. Some may see this as a loyalty initiative, but I don't.

Customer retention 136

Customer retention Contact Center Brand ambassadors Government 136

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

aircall

JUNE 30, 2021

Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Win the Customer

NOVEMBER 6, 2020

Even if you don’t have the IT capacity to develop the app in-house, you can work with external professionals to create an app that’s user-friendly and safe for your customers for a lower cost than having to hire developers yourself. That’s why customer loyalty is essential.

Customer Experience 52

Customer Experience Brand ambassadors Feedback Surveys 52

SmartKarrot

OCTOBER 22, 2021

Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Collaborating with internal teams and partners to optimize the customer experience and value realization.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

As a Global Customer Success Director, you will manage a fast-growing, global team of Customer Success Managers. Develop and deploy strategies, action plans, and playbooks to improve NPS, product engagement, and customer retention outcomes. Continuously prove ROI to your customers.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19