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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Jon here and here.

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8 Qualities of Effective Contact Center Agents

NICE inContact

Wouldn’t you make sure that agent was great “brand ambassador” material? Contact center agents have a significant impact on customer experience and thus the bottom line. Additionally, agents influence the morale of their team. Retaining good agents is difficult enough. Solid Problem Solving Skills.