VocalCom
OCTOBER 24, 2017
At one time, self-service meant forcing customers to perform tasks on their own without the information and support they needed. Today, savvy companies offer self-service as a means of empowering customers to help themselves with confidence and minimal effort. Integrate self-service with your omnichannel strategy.
Provide Support
JANUARY 3, 2017
5 Considerations When Building Multichannel Customer Support. But other platforms such as SMS, social media, live chat and self-service have all seen significant rises in popularity and use. Here’s a breakdown of best practices for successful multichannel customer service:(.). Read more. Permalink | No comment.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Aspect
DECEMBER 10, 2020
Self-service and user-generated touchpoints skyrocketed as users and designers were forced to perform nearly every task from their PC and mobile devices. Because multichannel strategies require minimal administrative overhead and can be managed in the cloud, the faster these multichannel strategies can be launched, the better.
Hodusoft
MARCH 6, 2024
Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty. Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. Let’s get started.
VocalCom
APRIL 29, 2019
When designing great customer experiences, every brand should think about its self-service. Here are five rules for creating self-service options that truly benefit your customers. Self-service usually indicates the absence of human agents, but there are times when human intervention may be necessary.
SmartAction
MARCH 7, 2023
This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.
Verint
SEPTEMBER 13, 2017
However, in the digital, multichannel customer engagement world of today, the evolving and more astute customer base has higher expectations, as well as a strong desire to do things themselves via self-service applications. Those leaders are followed by social media (25%) and blog posts (20%).
Expert insights. Personalized for you.
91 
Let's personalize your content